Overview
Airscan Sdn Bhd (Airscan Malaysia), part of the global Airscan network, was established in 2023. This strategic move aimed to support the Malaysian market and expand services to Belgium and nearby countries like Singapore, Thailand, Indonesia and Brunei. The company offers comprehensive air quality solutions, including Indoor Air Quality (IAQ) assessments, indoor and outdoor air monitoring, and cutting-edge technology to improve environmental well-being.
Based in Selangor, Malaysia, Airscan Malaysia employs a team of 10-50 certified environmental consultants. Their IAQ/IEQ methods are validated by local universities, including the Faculty of Environmental Health & Safety at UITM, UIA, and UM Sabah. The goal of the company is to become a leader in IAQ assessment methodology and technology across the region.
Meanwhile, A1 Consulting, a trusted Odoo partner in Malaysia, is dedicated to supporting SMEs across industries to thrive and expand by enhancing process efficiency with cost-effective Odoo ERP solutions. Our Odoo experts prioritize business-oriented consulting and implementation methods, ensuring a comprehensive and seamless experience for our clients.
Challenges
Implementing ERP solutions is crucial for Malaysian businesses to optimize operations. Although Odoo ERP was successfully implemented in Belgium for Airscan, the team in Malaysia encountered significant challenges when putting it into practice.
- New Team Setup: Malaysian team members were new and had little experience with Odoo. They struggled with setting up and configuring Odoo modules to meet their unique operational requirements.
- Exploiting Odoo Features: The team had difficulty in fully utilizing Odoo’s critical features, such as accounting, inventory management, CRM (Customer Relationship Management), and HRM (Human Resources Management).
- Data Migration: Transferring data from the old system to Odoo was complex, raising concerns about data accuracy and integrity. Any errors could disrupt operations and affect business decision-making.
Solutions
After understanding the challenges that Airscan Malaysia encountered during the process of implementing Odoo ERP, A1 Consulting offered a comprehensive support and training package tailored to their challenges. The package included:
- Accounting: Guiding users on managing financial transactions, creating reports, and maintaining records accurately within Odoo.
- Inventory Management: Demonstrating how to track inventory levels, manage fluctuations, and optimize processes.
- Customer Relationship Management (CRM): Showing the Airscan Malaysia team how to manage customer interactions, track leads, and streamline the sales process.
- Project Management: Helping users manage projects, assign tasks, and track progress effectively.
- Human Resource Management (HRM) and Payroll: Guiding Odoo users on managing employee data, processing payroll, and other HR functions.
A1 Consulting also trained Airscan Malaysia on data migration, ensuring accuracy and integrity. Additionally, we provided ongoing support to help Airscan Malaysia’s team quickly resolve any issues they encountered. Any questions from end-users or troubleshooting with the module were addressed with our dedicated support.
Results
The support and training package from A1 Consulting achieved significant results:
- Improved User Skills: The support and training package from A1 Consulting helped Airscan Malaysia’s end-users become proficient in using Odoo’s core functions. Users gained the confidence and skills needed to manage daily tasks independently, improving overall efficiency and productivity.
- Successful Data Migration: The data migration process successfully transferred all necessary data accurately from the old system to the new Odoo platform. This preserved continuity and integrity in Airscan's operations, enabling them to maintain accurate records and make informed decisions.
- Enhanced Communication: A1 Consulting’s training and support improved internal communication within Airscan Malaysia. End-users better understood the Odoo system, facilitating smoother communication and more effective coordination among team members.
Benefits
Airscan Sdn Bhd has gained many benefits from A1 Consulting’s training and support package:
- Interactive Training: The interactive training sessions from A1 Consulting provided hands-on experience and enhanced learning outcomes through practical application of features and real examples. This made the process of using Odoo by Airscan Malaysia more efficient.
- Fast Response Time: A1 Consulting's quick response resolved all issues related to Airscan Malaysia's Odoo module promptly. It minimizes downtime and ensures smooth and efficient operations.
- Dedicated Customer Success Team: Ongoing support from A1 Consulting created a strong support network, fostered trusted partnerships, and provided Airscan Malaysia with a reliable support resource.
Airscan Malaysia is extremely satisfied with our training and support package. Effective implementation of this package has laid a solid foundation for a long-term relationship. This cooperation also highlights A1 Consulting’s commitment to providing quality Odoo ERP solutions for New to Odoo, ensuring smooth and efficient operations for our customers.
